Call Quality Audit

function doPost(e) {
  var body = JSON.parse(e.postData.contents);
  if (body.action === 'submit') return handleSubmit(body.payload);
  return json_({error: 'Unknown action'});
}

function doGet(e) {
  return json_({status: 'Audit relay is running'});
}

var TARGET_SPREADSHEET_ID = '1y_iwRNLomBeeXM9g6nXzIJwfq-X_xMhrsUQnTjHTjCE';
var TARGET_GID = 2132488623;

// Sheet column header (lower-case) -> field sent by the audit tool.
// Values are placed by HEADER NAME, not column position, so adding or moving
// columns in the sheet can never push scores under the wrong heading.
var COLUMN_FIELDS = {
  'staff name': 'staffName',
  'date': 'date',
  'call type': 'callType',
  'canvas details': 'canvasDetails',
  'call id': 'callId',
  'identity verified (name, dob, address) before sharing details': 'identity',
  'safety signal handled': 'safety',
  'consent integrity': 'consent',
  'introduction + referral reason': 'intro',
  'program explained (plain language)': 'program',
  'insurance confirmed + cost reassurance-first': 'insurance',
  'scheduling completed cleanly': 'scheduling',
  'update compliance': 'updateCompliance',
  'script compliance': 'scriptCompliance',
  'objection handled with the right reframe': 'objection',
  'accuracy, tone / rapport': 'tone',
  'contacted within sla': 'sla',
  'canvas documentation accurate': 'canvas',
  'consent/portal actually sent': 'consent_sent',
  'notes': 'notes',
  'final score': 'finalScore',
  'auditor': 'auditor'
};
var MONTH_NAMES = ['January', 'February', 'March', 'April', 'May', 'June', 'July',
  'August', 'September', 'October', 'November', 'December'];

function getTargetSheet_() {
  var ss = SpreadsheetApp.openById(TARGET_SPREADSHEET_ID);
  var sheets = ss.getSheets();
  for (var i = 0; i < sheets.length; i++) {
    if (sheets[i].getSheetId() === TARGET_GID) return sheets[i];
  }
  throw new Error('Tab with gid ' + TARGET_GID + ' not found in the target spreadsheet.');
}

function norm_(s) {
  return String(s).replace(/\s+/g, ' ').trim().toLowerCase();
}

function fieldForHeader_(h) {
  var n = norm_(h);
  if (COLUMN_FIELDS[n]) return COLUMN_FIELDS[n];
  if (n.indexOf('consent + portal + save number') === 0) return 'closing';
  return '';
}

function monthName_(dateStr) {
  var m = String(dateStr || '').match(/^(\d{4})-(\d{2})/);
  return m ? MONTH_NAMES[Number(m[2]) - 1] : '';
}

function findHeaderRow_(sh) {
  var top = sh.getRange(1, 1, Math.min(10, sh.getLastRow()), 1).getValues();
  for (var r = 0; r < top.length; r++) {
    if (norm_(top[r][0]) === 'staff name') return r + 1;
  }
  return 0;
}

function handleSubmit(payload) {
  var sh = getTargetSheet_();
  var headerRow = findHeaderRow_(sh);
  if (!headerRow) throw new Error('Could not find the header row (a row whose first cell is "Staff Name").');
  var headers = sh.getRange(headerRow, 1, 1, sh.getLastColumn()).getValues()[0];
  var lastUsed = headers.length;
  while (lastUsed > 0 && String(headers[lastUsed - 1]).trim() === '') lastUsed--;

  var placed = {};
  var row = [];
  for (var c = 0; c < lastUsed; c++) {
    var h = headers[c];
    if (norm_(h) === 'month') { row.push(monthName_(payload.date)); continue; }
    var field = fieldForHeader_(h);
    if (!field) { row.push(''); continue; }
    placed[field] = true;
    var v = payload[field];
    row.push(v === undefined || v === null ? '' : v);
  }
  sh.appendRow(row);

  // Anything the tool sent that has no matching column in the sheet is reported back.
  var unplaced = Object.keys(payload).filter(function (k) { return !placed[k]; });
  return json_({status: 'ok', unplacedFields: unplaced});
}

// ONE-TIME: run this once from the Apps Script editor (select it in the function
// dropdown, then press Run). It adds the two QA Guide V2 columns - Update compliance
// and Script compliance - right after the "Consent + portal + save number; Closing
// recap" column. Safe to run twice: it does nothing if the columns already exist.
function setupNewParameterColumns() {
  var sh = getTargetSheet_();
  var headerRow = findHeaderRow_(sh);
  if (!headerRow) throw new Error('Could not find the header row (a row whose first cell is "Staff Name").');
  var headers = sh.getRange(headerRow, 1, 1, sh.getLastColumn()).getValues()[0].map(norm_);

  if (headers.indexOf('update compliance') !== -1 || headers.indexOf('script compliance') !== -1) {
    Logger.log('Already set up - nothing changed.');
    return 'Already set up - nothing changed.';
  }
  var closing = 0;
  for (var i = 0; i < headers.length; i++) {
    if (headers[i].indexOf('consent + portal + save number') === 0) { closing = i + 1; break; }
  }
  var objection = headers.indexOf('objection handled with the right reframe') + 1;
  if (!closing || !objection) throw new Error('Could not find the "Closing recap" and "Objection" columns - no changes made.');

  sh.insertColumnsAfter(closing, 2);
  var donor = objection + 2;                       // the Objection column after the shift
  var rowsBelow = sh.getMaxRows() - headerRow + 1;
  var width = sh.getColumnWidth(donor);
  for (var k = 1; k <= 2; k++) {
    var col = closing + k;
    // header row + all data rows: copy look & number format from the Objection column
    sh.getRange(headerRow, donor, rowsBelow, 1)
      .copyTo(sh.getRange(headerRow, col, rowsBelow, 1), SpreadsheetApp.CopyPasteType.PASTE_FORMAT, false);
    // group-heading row above (Situational is a single, unmerged cell - a safe style donor)
    if (headerRow > 1) {
      sh.getRange(headerRow - 1, donor, 1, 1)
        .copyTo(sh.getRange(headerRow - 1, col, 1, 1), SpreadsheetApp.CopyPasteType.PASTE_FORMAT, false);
    }
    sh.setColumnWidth(col, width);
  }
  sh.getRange(headerRow, closing + 1, 1, 2).setValues([['Update compliance', 'Script compliance']]);
  if (headerRow > 1) {
    sh.getRange(headerRow - 1, closing + 1, 1, 2).setValues([['Process Update', 'Script Consistency']]);
  }
  SpreadsheetApp.flush();
  Logger.log('Added "Update compliance" and "Script compliance" after column ' + closing + '.');
  return 'Done.';
}

function json_(obj) {
  return ContentService.createTextOutput(JSON.stringify(obj)).setMimeType(ContentService.MimeType.JSON);
}